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FAQ

  • What does being a boutique mean?

    According to Google a boutique is:

    1. a small store selling fashionable clothes or accessories.




    2. a business that serves a sophisticated or specialized clientele.

    At MOR-CHU we do both! We sale fashionable and awesome handbags and accessories and we offer our customers personalized and customized service. You need a style or color by one of our designers that we are not carrying? just contact us via email at info@morchu.com or call us between 9am -5pm EST at 1-866-862-6242 and we’ll do our best to get that item for you directly from the designer or brand. Need a handbag by tomorrow in the NYC area? – we’ll special deliver it to you. Need help choosing a handbag or gift? we offer personal shopper service as well. Enjoy our site and if there is anything we can help you with simply contact us.

  • What does price match guarantee mean?

    Mor-Chu is pleased to offer our customers price matching*. If you find a product cheaper elsewhere online within 48 hours of your purchase, we will refund you the difference.

    The product being price-matched must be identical in color and style, and in stock at both morchu.com and the competitors'. The total price being matched must include any applicable fees, including but not limited to sales tax and shipping costs. To take advantage of this offer, you must contact us before placing your order, or up to forty-eight (48) hours after ordering.

    Price match cannot be combined with other offers, such as coupon codes or other promotions. Orders shipped within New York will have applicable sales tax applied after the price match. Some exclusions apply, such as prices on auction sites (like eBay) or flash sites (like MyHabit or Gilt), clearance items or final sale items that cannot be returned, purchases of more than three of a single item, and items purchased for resale. *Mor-Chu reserves the right to decline a price match if the price match is below Mor-Chu's cost of acquisiton.  

  • Do I need to set up an account to place an order?

    No. You do not have to set up an account to shop at MorChu.com, however, setting up an account gives you the following benefits:

    • Track your current order
    • Review past orders
    • Maintain a favorite list
    • Save your address for faster shopping experience
  • Is my personal information kept private?

    Yes. We will never rent, sell, share or otherwise disseminate your email address or any of your private information without your consent. When you make a purchase at MorChu.com your name, email address, billing and shipping addresses, phone number and credit card information will be collected. MorChu.com only keeps a record of your transactions; your credit card details are not held on our website. For further detail, refer to our privacy policy.

  • What payment methods does MorChu.com accept?

    We accept all major credit cards.

  • Is it safe to use my credit card online at MorChu.com?

    At MorChu.com, it is our top priority to keep your information secure and completely confidential. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information between your web browser and our web browser. All orders are processed through a secure checkout system provided by Authorize.net. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

  • How do I know that the products you sell are authentic?

    We purchase directly from the designers. We unconditionally guarantee that every item we sell is 100% authentic.

  • What does Pre-Order mean?

    Pre-Order means that you place an order with morchu.com today and the order will ship at a future date (estimated date is indicated on the individual product page). Your credit card will not be charged until the product has shipped. You may cancel the order at anytime before it ships.

  • Why should I Pre-Order?

    If there is a specific style that you love and you really want to have that handbag in your possession, pre-ordering it ensures that you will be one of the first to carry it and we know to set one aside especially for you.

  • Is the handbag exactly as photographed?

    We have made every effort to display, as accurately as possible, the colors of the products that appear on morchu.com. However, due to the nature of the materials used, the color of the product may vary slightly from one handbag to another. Additionally, the color may also depend on the device you use to view the product.
    In order to provide you with complete detail of the product you are reviewing, we include measurements and other specifications about the handbags. We typically obtain that information directly from the designer or manufacturer and in some cases measure the product in our warehouse, we do our best to ensure that the information provided is accurate but from time to time it may be slightly off.

  • Does Mor-Chu accommodate special orders?

    We have great relationships with our featured designers so if there is a color or even a style that you want and can't find on the site, contact us via email at info@morchu.com and we will do our best to accommodate your request.

  • Can’t find an answer to your question?

    Please contact us via email at info@morchu.com or call us between 9am -5pm EST at 1-866-862-6242 and we will be delighted to further assist you.

 
 
 
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